REFUND POLICY

At Mara e-Shop, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

• We accept refund requests only from customers within Europe.

• Refund requests must be made within 14 days from the date of delivery.

• The product must be returned in its original condition, with all tags, packaging, and accessories intact.

2. Process for Requesting a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email us at customers@maracollections.com with your order number and reason for the refund request.

2. Receive Authorization: We will provide you with a return authorization and detailed instructions on how to return the item.

3. Prepare the Item: Securely package the item, including all original packaging and tags.

4. Return Shipping: Use the provided return shipping label to send the item back to us. Return shipping is free for customers within Europe.

3. Inspection and Approval

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the item is approved, we will process your refund.

4. Refund Method

• Refunds will be issued to the original payment method used for the purchase.

• Please allow [number] days for the refund to be processed and for the amount to appear in your account.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at customers@maracollections.com. We will arrange for a replacement or a refund as necessary.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at: customers@maracollections.com